Questions and Answers

• How do I place and purchase orders?

Navigate to the shop page, select the prints you like. From there, choose size, add to cart. Then choose the number on the print (skip step if no number is present), and finally, select paper type then checkout.

• What photographic paper type is offered and used on the prints?

Kodak Professional Endura Premiere Paper is used for all photographic prints and Can last over 100 years with the proper care. (Care instructions can be read below).

We offer Lustre (comes between glossy and matte), Glossy (coated paper that delivers a shiny appearance), and Pearl (a premium quality photo paper with a glossy finish that offers long-lasting vibrancy and an exceptional level of detail and clarity.).

• What are the prints packaged in?

Sizes 4x6, 8x10, 11x14, 16x20 are neatly packed in a box, to ensure the safety from being damaged during transport and 20x30 prints will be shipped in triangular tubes.

• What size frame and mat do I need to fit a print?

4x6 with a 5x7 frame size with a mat.
4x6 frame without a mat.

8x10 with a 11x14 frame size with a mat.
8x10 frame without a mat.

11x14 with a 16x20 frame size with a mat.
11x14 frame without a mat.

16x20 with a 20x24 frame size with a mat.
16x20 frame without a mat.

20x30 with a 24x36 frame size with a mat.
20x30 frame without a mat. 

• Do purchased products have a single watermark on them and are they color corrected?

YEs, but they will not contain watermark patterns, and numbers when purchased. color correction is included free of charge.

• Care instructions

Please handle prints with non-powdered latex or nitrile gloves to avoid possible smudging and fingerprints.

It's best to place your print in an acid free mat board.

With your print in a frame, always use a mat board cut out that fits the print (see first image listing). This keeps it from making contact to the surface of the frame.

Do not place your print in direct sunlight. This will degrade the overall quality of the print, while leaving it damaged.

• Where do you ship to?

All over the United States of America. Including Canada, Hawaii, Puerto Rico, Alaska, and the US Virgin Islands.

• What is the turnaround times?

  Turnaround times means the time it takes to create your photo prints. PLEASE NOTE: This is SEPARATE from any chosen SHIPPING TIME.

Prints take up to 2-3 days to be made.

• What shipping method is used?

We ship with USPS and FedEx.

• What are the shipping charges?

1. Ground shipping is $4.99 (California only).

2. The estimated ground shipping times: East Coast = 1-2 Business, Midwest = 2-3 Business Days, Southwest = 2-4 Business Days, Northwest = 2-4 Business Days, West Coast 2-5 Business Days.

3. Two Day Shipping is $14.99 (once prints are made and only for residents in California).

4. Overnight shipping is $29.99 (once prints are made and only for residents in California).

5. orders shipping to Hawaii, Puerto Rico, Alaska, and the US Virgin Islands will ship with USPS Priority for $11.99 (once prints are made).

6. Purchases shipping to Canada is $24.99 (once prints are made). Purchased items will be shipped to Canada shipped with USPS Priority.

• Expedited shipping is NOT available for Canada, Hawaii, Puerto Rico, Alaska, and the US Virgin Islands shipping.

PLEASE NOTE: If the customer selects the wrong shipping option to Canada, Hawaii, Puerto Rico, Alaska, or the US Virgin Islands, they will be refunded and may be contacted to choose the right shipping option.

Example: A customer living outside of California selects the $4.99 ground shipping option to ship to Hawaii will be refunded and the item not being shipped, due to choosing the wrong shipping option. The ground shipping option is only available to residents living within California and not to those mentioned above in bold lettering.

• When are new prints available?

New prints will be added to the shop every month.

• Product details: Mugs

Each 15 oz. mug is protected with white gloss finish and is designed with one of our photos displayed on the cup. They're also microwave and dishwasher safe. 

• What are the return policies?

Returns and exchanges:

Returns are not accepted. Unless if packages are unopened and all orders are in the same condition as received and within the original packaging (not opened) during the two day window of receiving the item. There are no refunds for shipping charges. The customer pays for the return shipping. Sold items will be secured depending on what product was purchased. If the item received was damaged, please photograph the item and send it as soon as possible through the contact form two days of receiving. All damaged items will be either refunded or replaced. Please contact us with any concerns or questions.